Return takes more than a month Read more

Came on-time, box packaged great, device works. HOWEVER, this product is VERY EXPENSIVE and for it to come out the box with no drivers (wifi drivers) caused me to wait an additional 2 days to use the product because I needed to buy an adapter for ethernet to download all the drivers. Rgb on back and on track pad didn't work correctly until asus released patches. Would have been 5 stars but with the driver issues...it just made it a pain. Read more

When i this device there was a large blue bright spot on the left hand side of the screen along with some bad backlight bleeding, unacceptable for a device in this price bracket. And when I try to initiate a return the only option it gives is UPS pickup due to its price. However i cannot due that as i am commuting or at work from 8-8 on weekdays and someone must be present to hand the package over. I spent over 4 hours with chat and over the phone with support to plead my case and only received copy paste message back. At the end i was basically told to figure it out myself. This was the first and now last time I will ever by anything expensive on this platform. If you must buy this laptop I plead with you to spend a little bit more to buy it from somewhere that treats their customers better. Read more

If you have used the previous models this will live up to the hype. With the new Ryzen CPUs the battery life on normal tasks is several hours, no longer the hour it has been with the GPUs. This was a pleasant surprise. For years I've looked for a good 2 in 1 laptop tablet for travel and work. Many of the units don't have the power. Ports are always missing. Charging is a pain. I even tried the original EVE Tech V as a possible option (don't bother with EVE Tech/Dough, hype over performance and delivery). These provide power, charging through any USB C (albeit slow on small bricks, LoL), quality screens, a keyboard that doesn't suck (expectations tempered for those of us with mechanical keyboards), an overall quick and quality experience. The only place these did not shine was in battery life but with everything else covered that has been acceptable to me. A 10,000mAh batter plugged in USB C has often gotten me through a few hours of work moving around a construction site or job project. Read more

It could have been 5 if memory can be upgraded from 32GB to 64GB. I am stuck with 32GB given this is a gaming laptop that takes a lot of memory. Opening just 2 apps like Photoshop and KeyShot already showing me that 85% of the memory has already been used. Read more