Two pieces had chipped paint but still looks good! Took two of us around 4.5 hours to finish but we took breaks. Instructions clear. I found the amount and type of screw at the top of each page the most helpful. Heater also works well and keeps the living room/kitchen area warm in our apt. Would recommend! Read more

Overall, I'm happy I bought it, but there are a couple things you should know. 1. There's a LOT of parts to assemble, but it's very easy to do so once you get into it. 2. It's heavy and sturdy, and doesn’t feel cheap as if it would fall apart ever. 3. From a few feet back, it looks beautiful. From up close, the corners of mine do not meet up seamlessly and had a gap. I tried making some adjustments to the screws and positions of the boards but - as seen in the attached photo - this is the best I could get it to line up. I'm not happy about it, but I'm still not mad that I bought it either. Just something to know if that's a make or break for your decision to purchase. 4. When shipped, it will arrive in two different packages. The seller was great about providing me updates and tracking numbers for both shipments in a timely and friendly manner which made me feel secure. Both packages arrived within a week. 5. The mock fire lighting has 3 different brightnesses which I like and the heater workers great. I actually install the LED lights, so I can't comment on that. Read more

Arrived in 2 boxes when we were expecting 1, but when we reached out to customer service in confusion, they responded quickly and professionally, providing the tracking number of the second box. Arrived SUPER fast, and in great condition. I will say, assembly is NOT for the faint of heart and takes at least 2 people. It requires at least 1 or 2 screw drivers, ideally a drill to make it go by faster. It will definitely test your relationship, lol!! Took us about 5 hours, so clear your afternoon, but it did go much quicker once we got our hands on a drill. Once we got it up, it was super sturdy and a good size. Function is great, I only turned the heater on once by accident for just a second, and it was heating up very fast. Smelled a little funny, but kind of like when you turn your heater on in the house for the winter for the first time. I imagine that would go away after a while of turning it on regularly! I will say, though, the LED strip lights are not accurate in the photo. The “warm” light was like neon yellow/green, and very not cute. We forewent it, because we just didn’t think it looked good, unless you want it to be like a rainbow color. Read more

This is a great option if your home does not have a fireplace. It looks very good and the fire is pretty realistic, I also appreciate that I can have the fire effect running without it generating heat, and then if I want the heat I can turn it on separately. It was also very easy to put together, using power tools I had it together in 30 minutes. Read more

El producto es de muy buena calidad, la entrega en México fue antes de lo acordado y definitivamente estoy enamorada de ella, es un poco tedioso armarla pero definitivamente vale completamente la pena y es muy fácil entender las instrucciones. Llego con un daño pero el vendedor nos resolvió de inmediato este problema, la atención es estupenda. Muchas gracias por mi bonita chimenea Read more