Don’t bothering buying, they don’t have the auto water fill kit. So they sent me just the main s1 robot. And all the time they kept saying it was being sent. I asked for a refund since it was not a complete order and they wouldn’t even. Schedule for a pickup, the whole package is pretty big and won’t fit in my two door Honda civic. Customer service did not accommodate at all. Also machine made loud squeaks noise when filling with water.. Read more

I rarely write reviews but have been pretty amazed by this product and thought I should share. It is phenomenal at navigation and ability to mop and vacuum. It doesn’t bump into anything, truly touch free. It doesn’t eat cords. It’s very very well done. Kudos to the engineers for this. In addition, the build quality is excellent. It’s solid and doesn’t have that “wiggle” that even Dyson products have. I run it at night and by morning, the floors are clean, the device saves me about 4-5 hours a week of cleaning up the ground floor which is about 1200 sq feet of cleaned area per run - probably 1800 sq feet total. This is a combination of tile, solid hardwood, and low and medium pile rugs. Clean and dirty water tanks are easy to fill. The dust bag also is easy to replace. I have run over the area with a Tineco s5 on maximum suction mode afterwards and the water in the tank on the Tineco is fairly clean, I don’t have another benchmark device with which to compare it against. If there’s dried on food, the Tineco won’t do much better, nothing short of a scraper will get that off. But I also don’t have the time to run that everyday. The caveat is that with the Tineco, I clean the entire fluid pathway at the end of each cleaning, in which I can see dirt buildup, I haven’t done that yet for this product, but I can update this review after the first full cleaning. The Tineco is also 5 years old so the mop roller cleaning technology might have come a way since then. I should mention that I have a 2 year old and a 5 year old and the floors get destroyed by the domestic terrorists daily. My two daughters have affectionately named it Ella. The software is user friendly. Easy to set up zones and rooms. There are some minor complaints like: I start a cleaning cycle and it ends up launching out of the dock and then immediately goes back to the dock to refill the water tank and empty the dustbin. Seems like a very easy fix in a future firmware update. Battery life is appropriate. It recharges one time during a clean cycle when it gets to 10 percent and charges upto 65% and I run it on turbo for the kitchen and dining areas and the entryway. If you run it at night, noise is not an issue as our bedrooms are upstairs. It seems quite quiet honestly. I think the wirecutter review was completely off base when they said that there’s no good combination mopping and vacuum robot currently. I think this product is exactly that. I have to add that I did have a major issue on its maiden voyage with multiple e20 robot water pump errors before completion of the first cycle. Eufy sent me a brand new one. Their customer service was excellent the rep on the phone and via email were both kind, it wasn’t a huge headache as is the norm with most consumer electronics. It took a few email exchanges but I got the new vacuum within two weeks. In fact I felt bad about their shipping (carbon footprint and all) and asked for just the robot to be replaced but they insisted on replacing the entire unit. Overall, I’d give this: 5/5 for functionality (quality of cleaning) 5+/5 for pathing 5+/5 for technical support 5/5 for ease of use 4.5/5 for on-board software (easily fixed by a firmware update) 5/5 for human interface (phone) software I’m so pleased with the company and this product that once their robotic lawnmower is available on Amazon, I’ll probably purchase. Read more

We owned this for a little over a week and are trying to return because while it cleans decently its working, it throws random codes nearly every 3rd time out and stops in the middle of a job. Our floors are wide open yet for some reason it just malfunctions. The second issue is that it randomly leaves miniature puddles of dirty water behind. This robot could be great but like a lot of Eufy software seems to fail. Until Eufy and other manufacturers take making their existing lineups better instead of pumping a new product out ever few months, I suggest staying away from their buggy lineup. Their cameras which we cannot return now due to being out of the return window are also buggy and unreliable. So we won't make the same mistake with this vacuum and return it ASAP. I'd be willing to try the vacuum again if they could hone in on making these things reliable. But if I have to pick it up from a bare floor every few times it goes out, I don't want it. Read more

I am absolutely thrilled with my Eufy S1 Pro! What impressed me the most was their incredible automatic response system built right into the app. On April 9, when I encountered an issue (E76 error where the vacuum wouldn’t return to the base), I immediately received a detailed automated email with clear troubleshooting steps. I followed them and replied back, and almost instantly Nicole from support responded with a prepaid shipping label for a replacement—no need to call or explain anything further. The entire process was seamless and hassle-free. After just a couple of follow-up emails on my part, I received a brand new replacement unit on the ninth day. This level of customer care is outstanding and shows how much Eufy values their customers. The vacuum itself is fantastic—powerful suction, smart mapping, and the UniClean station that automatically empties, washes, and refills the mop is a game changer. I highly recommend the Eufy S1 Pro for anyone looking for a premium, reliable robot vacuum with top-notch customer support! Lastly to all future buyers, here’s a helpful tip I learned during setup: always remove the water tank before flipping the unit over for maintenance or cleaning. The app gave me this warning when I received my replacement, and it’s also mentioned in the official user guide—removing the water tank first helps prevent spills or potential damage to the vacuum. This small step will help keep your S1 Pro running smoothly! Read more

I waited 6 months to write this review, so I could really give an informed review. I hate when they want a review as soon as you unbox something, but I have to say I love this thing, worth every Penny, I spent $999 on sale I am very frugal with what I spend money on. This thing works exactly like it’s supposed to, my floors are just always clean now with very little effort from me. It’s a little tricky to get it to do a new location, I have a large house so there’s several rooms we rarely use so they’re not on a map, but I’m always able to do a little trial and error and get it to clean those less used rooms, I don’t really see instructions anywhere on how to do it exactly without tinkering with it, so I guess the instructions could be better, all I got was a poster, no book. It was simple to set up from what I remember, I struggled with the x8 hybrid but no struggle with this. I do very little floor cleaning nowadays, it frees up my time to do my other house cleaning chores, and my floors look great. The cleaning solution is only half empty after 6 months, it does not leave any residue and I’ve only changed the dust bag twice. My most frequently used map is 1377 sq feet and it takes it 143 minutes. That area is programmed to clean twice a week to sweep and mop at night while I sleep with medium water level and turbo suction x1 pass. I think it does have to recharge itself before it can finish, but when I wake up, my floors are clean, and the mop is drying itself. I’m probably supposed to do this more often, but I’ve only taken it apart once or twice and cleaned the dirty water reservoir within the actual robot, and the brush roller doesn’t really need anything done to it. I waited until about a month ago to program it to run unattended after I finally trusted that it will not get tangled in cords or run through any wet cat vomit so I went ahead and programmed it. It did get stuck on a small fluffy area rug I forgot to put up but I just had to rescue it in the morning and press the start button and it finished the job You can see on the map exactly what it does, if it had to avoid any cords or shoes it puts a little icon on the map to show you it’s exact path. It doesn’t mop about 1.5 inches from the wall, but I don’t care, if I only have to go around my edges with the mop once in a while that’s still better than the hours a week I spent on floor cleaning, it does vacuum the edges though with its little side brush. It’s my 3rd eufy, and I have liked them all, and they all still work, they just keep making better and better ones, so I keep buying the upgrades, I gave the x8 to my son and I keep my old bump and fumble one because it’s short enough to clean underneath my sectional sofa so I don’t have to pull it out from the wall. The x8 even fell down an entire flight of stairs once and still works. I have since learned to go ahead and make staircases no go zones for these robots even though they’re supposed to be able to detect a drop. I highly recommend this robot. Read more

WHAT. I run my other robot mop DAILY. Sometimes more than that in a day. I still have the water from it cleaning yesterday (image 1) I ran the eufy for the first time today and this is the water?! (Image 2) what has my mop been doing? It is just as expensive as a mop but uses the spinning mop pads. I did not expect the roller pressure and cleaning the roller as it goes to make this drastic of a difference. I will see how maintaining it is and will update when I know. OTHER MOP (my last one) Shreds its own mop pads when it cleans them in the base station Has ran over pet poop more times than I can count despite that was their #1 selling point at the time It uses the entire container of water with one clean I will update if there’s any similar complaints will this S1 pro! OCT 30 Well it’s been only a few days since we got it and my dog really has it out for this thing. Unfortunately if your lights are off. Its poop recognition isn’t great understandably. It was surprisingly a lot easier to clean after the disaster than I expected and have experienced with other robots. I think either the vacuum or the mop handled the majority. Yikes. But there wasn’t really any traces besides in the wheels which are unfortunately just as hard to clean as others. It is way better at avoiding hitting things than our previous ones, and some how way better at picking up debris with the vacuum than our previous one with lower suction. It’s went over crazy amounts of crumbs and had no problem. It is EXTREMELY nice that when clean water is poured in the part it pours its dirty water, that the pump turns on. Meaning I can clean out the lines with water very easily. The parts on this vacuum come apart to clean so well that I feel I can actually properly clean it. Not like there’s Internal parts that I can’t access that will build up dirt over time. The only thing you can’t access is the clean water tank which should never get dirty anyways I will continue to update as I learn more Nov 1 This thing is still picking up dirt off our floor. We have not reached clear water like we have with my old robot yet Read more

My floors have not look and feel this good in years, I have stone floors with a wide grout, Read more