I'm so excited for this book to finally be released! It arrived today. I have It is meticulously written in Jefferson Fisher's style. For those who aren't already avid followers of Jefferson Fisher on Social Media and YouTube, go give him a follow. He is very personable and you will find lots of really relatable scenarios and easy to implement tips for more successful conversations. For context, I work in a Contact Centre role, and some conversations can be incredibly emotive and challenging. I'm already seeing improvements in my ability to remain unflusterable when being shouted at, and in my overall performance metrics. Read more